Return & Refund

At Lushé Luxury Skin Care, your satisfaction is our priority. While we strive to provide the highest quality products and service, due to the nature of skincare items, we have a strict policy in place for returns and refunds.

Products Eligible for Return or Replacement

We only accept returns or offer replacements under the following conditions:

  • You received a wrong product.

  • You received a damaged or defective product.

  • The item is missing from your order.

If any of the above applies, please contact us within 48 hours of delivery at info@lushe.co.in or WhatsApp us at +91 8076979125 with the following:

  • Order number

  • Unboxing video (mandatory for damage/missing product claims)

  • Clear photos of the product and packaging

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for the following:

  • Opened or used products

  • Products without original packaging

  • Change of mind after purchase

  • Allergy or reaction to the product (we recommend patch testing)

Replacement Policy

Once your request is approved and verified, we will:

  • Arrange a replacement shipment free of charge, OR

  • Provide a store credit/refund (if a replacement is not available)

Refund Timeline

If a refund is approved:

  • It will be processed to your original payment method within 7–10 business days.

  • You will be notified via email once the refund is initiated.

Return Pickup (If Applicable)

In rare cases where product pickup is required:

  • Our logistics partner will schedule a pickup.

  • The item must be unused, in original packaging, and securely packed.

  • If pickup is unsuccessful after 2 attempts, the return request will be cancelled.

Need Help?

We’re here for you. If you have any concerns or questions:

Email: info@lushe.co.in
Call/WhatsApp: +91 8076979125
Website: www.lushe.co.in